About

Call for Entries! Customer Sales and Service World Awards celebrate the achievements of sales, service, global business services, business development individuals, teams, and achievements behind the year’s most outstanding initiatives.

This annual awards program celebrates the individuals and teams who set industry benchmarks for excellence.

All organizations private or public, corporations, nonprofits, associations, vendors and government organizations worldwide are eligible to enter. Categories for the 2019 Customer Sales and Service World Awards have been updated to reflect the changing roles and responsibilities.

Overview

7th Annual 2020 Customer Sales and Service World Awards

Category Groups

This awards program has the following Category Groups under which there are multiple categories in which entries can be submitted.

A. Chief Revenue Officer Awards Categories Group
B. Sales Individual Awards Categories Group
C. Sales Team Awards Categories Group
D. Sales Achievement Awards Categories Group
E. Sales Outstanding Performance Awards Categories Group
F. Customer Service & Support Individual Awards Categories Group
G. Customer Service & Support Team Awards Categories Group
H. Customer Service & Support Achievement Awards Categories Group
I. Customer Service & Support Department Awards Categories
J. Customer Success Awards Categories Group
K. Business Development Awards Categories Group
L. New Products & Services, Upgrades, Solutions, and Innovations Awards Categories Group
M. Solution Provider and Professional Services Awards Categories Group
N. Milestone | Sales, Customer Service & Support, Customer Success, Business Development, and Professional Services Awards Categories Group

December 6, 2019
First Early-Bird Deadline

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Awards Timeline

There are 4 deadlines and the fees increase after each deadline.

  • December 6, 2019 | First Early-Bird Deadline
  • December 20, 2019 | Second Early-Bird Deadline
  • January 17, 2020 | Final Deadline
    • Judging from January 7, 2020 to March 2, 2020
  • February 7, 2020 | Last Day Late submissions will be accepted
  • March 9, 2020 | Winners notified in 2020 Customer Sales & Service World Awards 
  • Monday, October 19, 2020 | Awards banquet. Winners will be honored in San Francisco during the annual 2020 SVUS Awards Red Carpet Ceremony and Dinner
 First Early-Bird DeadlineSecond Early-Bird DeadlineFinal DeadlineLast Day Late submissions will be accepted
Original Fees Discounted by25%15%5%-
Fees for Categories Groups: NFREEFREEFREE$110
Fees for Categories Groups: A, B, and F$285$323$361$380
Fees for Categories Groups: C, D, E, G, H, I, J, K, L, and M $435$493$551$580

FAQs

Are organizations/companies from any where in the world eligible to participate?
Yes, companies from any where in the world can participate. Organizations/ companies do not need to have any office in San Francisco or USA to participate.

Our company won in the past. Are we eligible to participate again this year?
Yes, companies that won in the past are eligible to apply again this year. Most companies do participate again each year.

Can we apply in the same category as previous year?
Yes, applying in the same category is recommended. New entrants and a wider spectrum of judges determine the winners each year. So winners may be same or change in each category depending upon the scores. You may also submit nominations in more categories this time.

Is there a fee to apply? Do all the categories have an entry fee?
Your fees, sponsorships, and volunteering help fund the programs. This is a premier “Business Awards” program and involves specialized resources from all over the world. Most categories do have fees which increase with each deadline. There are some categories that have no fees. The earlier you submit your nominations, the more you can save on fees.

Do we have to attend the Red Carpet Awards Ceremony to win?
Attendance is not a must to win. Attendance is however highly recommended for the benefit of finalists who have worked particularly hard to gain recognition and the prestigious award that they will be honored with during the ceremony. At the awards ceremony our team of photo and video professionals will work with the attendees to create content that can be promoted for several months after this event. This content will be made available complimentary to all the attendees after the event.

Can we submit nominations and volunteer as a judge too?
Yes. However as a judge you will not be able to score your own nominations.

How can we order additional copies of trophies, medallions, and plaques?
Any number of additional custom engraved trophies, medallions, or plaques can be ordered online for current or any of the previous years in which your organization won.

A. Chief Revenue Officer Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one most important achievement that is being nominated)
  • One Most Important Achievement (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

A001 Chief Revenue Officer | Business Role Model of the Year
A002 Chief Revenue Officer | Champion of the Year
A003 Chief Revenue Officer | Communicator of the Year
A004 Chief Revenue Officer | Creative of the Year
A005 Chief Revenue Officer | Influencer of the Year
A006 Chief Revenue Officer | Leader of the Year
A007 Chief Revenue Officer | Market Maker of the Year
A008 Chief Revenue Officer | Maverick of the Year
A009 Chief Revenue Officer | Mentor of the Year
A010 Chief Revenue Officer | Metrics Driven of the Year
A011 Chief Revenue Officer | Result-Oriented of the Year
A012 Chief Revenue Officer | Rising Star of the Year
A013 Chief Revenue Officer | Team Builder of the Year
A014 Chief Revenue Officer | Transformation Leader of the Year
A015 Chief Revenue Officer | Visionary of the Year
A016 Chief Revenue Officer | Wise Arbiter of the Year
A017 Chief Revenue Officer | Lifetime Achievement Award

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B. Sales Individual Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one most important achievement that is being nominated)
  • One Most Important Achievement (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

B001 Sales Leadership of the Year
B002 Sales Director of the Year
B003 Sales Engineer of the Year
B004 Sales Executive of the Year | Field Operations
B005 Sales Executive of the Year | Global-Worldwide
B006 Sales Executive of the Year | National
B007 Sales Individual of the Year | Virtual and Pre-Sales
B008 Sales Manager of the Year
B009 Sales Operations Professional of the Year
B010 Sales Representative of the Year | All Industries
B011 Sales Representative of the Year | Business Service Industry
B012 Sales Representative of the Year | Cyber and Info Security
B013 Sales Representative of the Year | Financial Service Industry
B014 Sales Representative of the Year | Information Technology Industry
B015 Sales Representative of the Year | Other Service Industries
B016 Sales Representative of the Year | Technology (All) Industries
B017 Sales Training Professional of the Year
B018 Solutions Architect of the Year
B019 Strategic Account Leader of the Year
B020 Woman of the Year in Sales

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C. Sales Team Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one most important achievement that is being nominated)
  • One Most Important Achievement (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

C001 Account Management Team of the Year
C002 Sales Management Team of the Year
C003 Sales Operations Team of the Year
C004 Sales Support Team of the Year | All Industries
C005 Sales Support Team of the Year | Business Service Industry
C006 Sales Support Team of the Year | Cyber and Info Security
C007 Sales Support Team of the Year | Financial Service Industry
C008 Sales Support Team of the Year | Information Technology Industry
C009 Sales Support Team of the Year | Other Service Industries
C010 Sales Support Team of the Year | Technology (All) Industries
C011 Sales Team of the Year | Field
C012 Sales Team of the Year | Global – Worldwide
C013 Sales Team of the Year | Government
C014 Sales Team of the Year | Inside or Telesales
C015 Sales Team of the Year | National
C016 Sales Team of the Year | Online, Catalog or Direct Mail Sales
C017 Sales Team of the Year | Virtual and Pre-Sales

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D. Sales Achievement Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one most important achievement that is being nominated)
  • One Most Important Achievement (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

D001 Best Employer for Sales Professionals
D002 Best Sales Diversity and Inclusivity Initiative of the Year
D003 Best Sales Enablement Program of the Year
D004 Best Sales Growth Achievement of the Year
D005 Best Sales Improvement Strategy of the Year
D006 Best Sales Incentive Program of the Year
D007 Best Sales Lead Generation Program of the Year
D008 Best Sales Meeting of the Year
D009 Best Sales Process of the Year
D010 Best Sales Recruitment Initiative of the Year
D011 Best use of Social Media in Sales
D012 Best use of Technology in Sales
D013 Innovation of the Year in Sales | All Industries
D014 Innovation of the Year in Sales | Business Service Industry
D015 Innovation of the Year in Sales | Cyber and Info Security
D016 Innovation of the Year in Sales | Financial Service Industry
D017 Innovation of the Year in Sales | Information Technology Industry
D018 Innovation of the Year in Sales | Other Service Industries
D019 Innovation of the Year in Sales | Technology (All) Industries
D020 Sales Training or Coaching Program of the Year | All Industries
D021 Sales Training or Coaching Program of the Year | Business Service Industry
D022 Sales Training or Coaching Program of the Year | Cyber and Info Security
D023 Sales Training or Coaching Program of the Year | Financial Service Industry
D024 Sales Training or Coaching Program of the Year | Information Technology Industry
D025 Sales Training or Coaching Program of the Year | Other Service Industries
D026 Sales Training or Coaching Program of the Year | Technology (All) Industries
D027 Sales Turnaround of the Year
D028 Sales-Marketing Program of the Year | Inbound
D029 Sales-Marketing Program of the Year | Outbound
D030 White Paper or Research Report

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E. Sales Outstanding Performance Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one most important achievement that is being nominated)
  • One Most Important Achievement (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

E001 Sales Outstanding Performance of the Year | All Industries
E002 Sales Outstanding Performance of the Year | Artificial Intelligence
E003 Sales Outstanding Performance of the Year | Business Service Industry
E004 Sales Outstanding Performance of the Year | Consumer Products & Services
E005 Sales Outstanding Performance of the Year | Cyber and Info Security
E006 Sales Outstanding Performance of the Year | Distribution & Transportation
E007 Sales Outstanding Performance of the Year | Financial Services
E008 Sales Outstanding Performance of the Year | Healthcare, Pharmaceuticals, and Related Industries
E009 Sales Outstanding Performance of the Year | Hospitality & Tourism
E010 Sales Outstanding Performance of the Year | Industrial & Manufacturing
E011 Sales Outstanding Performance of the Year | Information Technology Cloud/SaaS
E012 Sales Outstanding Performance of the Year | Information Technology Hardware
E013 Sales Outstanding Performance of the Year | Information Technology Hybrid
E014 Sales Outstanding Performance of the Year | Information Technology Services
E015 Sales Outstanding Performance of the Year | Information Technology Software
E016 Sales Outstanding Performance of the Year | Media & Entertainment
E017 Sales Outstanding Performance of the Year | Public Services & Education
E018 Sales Outstanding Performance of the Year | Service (All) Industries
E019 Sales Outstanding Performance of the Year | Technology (All) Industries
E020 Sales Outstanding Performance of the Year | Telecommunications

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F. Customer Service & Support Individual Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one most important achievement that is being nominated)
  • One Most Important Achievement (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

F001 Contact Center Leadership of the Year
F002 Contact Center Manager of the Year
F003 Contact Center Professional of the Year
F004 Customer Advocate of the Year
F005 Customer Service & Support Leadership of the Year
F006 Customer Service & Support Manager of the Year
F007 Customer Service & Support Professional of the Year | Back-Office
F008 Customer Service & Support Professional of the Year | Front-Line
F009 Customer Service & Support Professional of the Year | Training – External
F010 Customer Service & Support Professional of the Year | Training – Internal
F011 Customer Service & Support Representative of the Year
F012 Customer Success Leadership of the Year
F013 Customer Success Manager of the Year
F014 Customer Success Professional of the Year
F015 Happiness Engineer of the Year
F016 Happiness Professional of the Year
F017 Help Desk Professional of the Year
F018 Technical Support Professional of the Year
F019 Woman of the Year in Customer Service
F020 Young Customer Service & Support Professional (age 30 years or less) of the Year

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G. Customer Service & Support Team Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one most important achievement that is being nominated)
  • One Most Important Achievement (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

G001 Customer Service & Support Management Team of the Year
G002 Customer Service & Support Training Team of the Year
G003 Back-Office Customer Service & Support Team of the Year | Business Products and Services
G004 Back-Office Customer Service & Support Team of the Year | Consumer Products and Services
G005 Back-Office Customer Service & Support Team of the Year | Financial Services
G006 Back-Office Customer Service & Support Team of the Year | Information Technology or CyberSecurity
G007 Back-Office Customer Service & Support Team of the Year | Others (All)
G008 Back-Office Customer Service & Support Team of the Year | Technology (All)
G009 Clients (External) Customer Service & Support Team of the Year | Business Products and Services
G010 Clients (External) Customer Service & Support Team of the Year | Consumer Products and Services
G011 Clients (External) Customer Service & Support Team of the Year | Financial Services
G012 Clients (External) Customer Service & Support Team of the Year | Information Technology or CyberSecurity
G013 Clients (External) Customer Service & Support Team of the Year | Others (All)
G014 Clients (External) Customer Service & Support Team of the Year | Technology (All)
G015 Clients (Internal) Customer Service & Support Team of the Year | Business Products and Services
G016 Clients (Internal) Customer Service & Support Team of the Year | Consumer Products and Services
G017 Clients (Internal) Customer Service & Support Team of the Year | Financial Services
G018 Clients (Internal) Customer Service & Support Team of the Year | Information Technology or CyberSecurity
G019 Clients (Internal) Customer Service & Support Team of the Year | Others (All)
G020 Clients (Internal) Customer Service & Support Team of the Year | Technology (All)
G021 Front-Line Customer Service & Support Team of the Year | Business Products and Services
G022 Front-Line Customer Service & Support Team of the Year | Consumer Products and Services
G023 Front-Line Customer Service & Support Team of the Year | Financial Services
G024 Front-Line Customer Service & Support Team of the Year | Information Technology or CyberSecurity
G025 Front-Line Customer Service & Support Team of the Year | Others (All)
G026 Front-Line Customer Service & Support Team of the Year | Technology (All)
G027 Handling Complaints Customer Service & Support Team of the Year | Business Products and Services
G028 Handling Complaints Customer Service & Support Team of the Year | Consumer Products and Services
G029 Handling Complaints Customer Service & Support Team of the Year | Financial Services
G030 Handling Complaints Customer Service & Support Team of the Year | Information Technology or CyberSecurity
G031 Handling Complaints Customer Service & Support Team of the Year | Others (All)
G032 Handling Complaints Customer Service & Support Team of the Year | Technology (All)
G033 Recovery Situation Customer Service & Support Team of the Year | Business Products and Services
G034 Recovery Situation Customer Service & Support Team of the Year | Consumer Products and Services
G035 Recovery Situation Customer Service & Support Team of the Year | Financial Services
G036 Recovery Situation Customer Service & Support Team of the Year | Information Technology or CyberSecurity
G037 Recovery Situation Customer Service & Support Team of the Year | Others (All)
G038 Recovery Situation Customer Service & Support Team of the Year | Technology (All)

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H. Customer Service & Support Achievement Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one most important achievement that is being nominated)
  • One Most Important Achievement (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

H001 Best Customer Engagement Initiative of the Year
H002 Best Customer Feedback Strategy of the Year
H003 Best Customer Satisfaction Strategy of the Year
H004 Best Customer Service Website of the Year
H005 Best Digital Strategy of the Year for Customer Service
H006 Best Implementation of Online Customer Service
H007 Best Multi-channel Customer Service of the Year
H008 Best Return on Customer Service Investment
H009 Best use of Customer Insight for Customer Service
H010 Best use of Social Media in Customer Service
H011 Best use of Technology in Customer Service
H012 Contact Center of the Year (100 seats or less)
H013 Contact Center of the Year (101 seats or more)
H014 Customer Service Training or Coaching Program of the Year
H015 e-Commerce Customer Service of the Year
H016 Innovation in Customer Service
H017 Most Effective Customer Service Improvement Strategy

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I. Customer Service & Support Department Awards Categories

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one most important achievement that is being nominated)
  • One Most Important Achievement (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

I001 Customer Service & Support Department of the Year | All Industries
I002 Customer Service & Support Department of the Year | Artificial Intelligence
I003 Customer Service & Support Department of the Year | Business Service Industry
I004 Customer Service & Support Department of the Year | Consumer Products & Services
I005 Customer Service & Support Department of the Year | Cyber and Info Security
I006 Customer Service & Support Department of the Year | Distribution & Transportation
I007 Customer Service & Support Department of the Year | Financial Services
I008 Customer Service & Support Department of the Year | Healthcare, Pharmaceuticals, and Related Industries
I009 Customer Service & Support Department of the Year | Hospitality & Tourism
I010 Customer Service & Support Department of the Year | Industrial & Manufacturing
I011 Customer Service & Support Department of the Year | Information Technology
I012 Customer Service & Support Department of the Year | Media & Entertainment
I013 Customer Service & Support Department of the Year | Public Services & Education
I014 Customer Service & Support Department of the Year | Service (All) Industries
I015 Customer Service & Support Department of the Year | Technology (All) Industries
I016 Customer Service & Support Department of the Year | Telecommunications

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J. Customer Success Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one most important achievement that is being nominated)
  • One Most Important Achievement (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

J001 Customer Success of the Year | All Industries
J002 Customer Success of the Year | Artificial Intelligence
J003 Customer Success of the Year | Business Service Industry
J004 Customer Success of the Year | Consumer Products & Services
J005 Customer Success of the Year | Cyber and Info Security
J006 Customer Success of the Year | Distribution & Transportation
J007 Customer Success of the Year | Financial Services
J008 Customer Success of the Year | Healthcare, Pharmaceuticals, and Related Industries
J009 Customer Success of the Year | Hospitality & Tourism
J010 Customer Success of the Year | Industrial & Manufacturing
J011 Customer Success of the Year | Information Technology Cloud/SaaS
J012 Customer Success of the Year | Information Technology Hardware
J013 Customer Success of the Year | Information Technology Hybrid
J014 Customer Success of the Year | Information Technology Services
J015 Customer Success of the Year | Information Technology Software
J016 Customer Success of the Year | Media & Entertainment
J017 Customer Success of the Year | Public Services & Education
J018 Customer Success of the Year | Service (All) Industries
J019 Customer Success of the Year | Technology (All) Industries
J020 Customer Success of the Year | Telecommunications

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K. Business Development Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one most important achievement that is being nominated)
  • One Most Important Achievement (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

K001 Business Development Achievement of the Year | All Industries
K002 Business Development Achievement of the Year | Business Service Industry
K003 Business Development Achievement of the Year | Cyber and Info Security
K004 Business Development Achievement of the Year | Financial Service Industry
K005 Business Development Achievement of the Year | Information Technology Industry
K006 Business Development Achievement of the Year | Other Service Industries
K007 Business Development Achievement of the Year | Technology (All) Industries
K008 Business Development Outstanding Performance of the Year
K009 Business Development Team of the Year

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L. New Products & Services, Upgrades, Solutions, and Innovations Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as Product/Service/Solution that is being nominated)
  • Product/Service/Solution
  • Version # (optional)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

L001 Best New Product or Service for Contact Center
L002 Best New Product or Service for Customer Service
L003 Best New Product or Service for Sales
L004 Business Intelligence Solution
L005 Cloud Computing/SaaS Product or Service for Contact Center
L006 Cloud Computing/SaaS Product or Service for Customer Service
L007 Cloud Computing/SaaS Product or Service for Sales
L008 Collaboration Solution   
L009 Contact Center Solution
L010 Customer Relationship Management (CRM) Solution
L011 Customer Service Training Solution of the Year
L012 Inbound Marketing & Sales Software    
L013 Incentive Management Solution 
L014 Integrated Communications Product or Service  
L015 Interactive Voice Response Solution   
L016 Marketing Automation Solution
L017 Relationship Management Solution
L018 Sales & Marketing Mobile Solution of the Year
L019 Sales Automation Solution   
L020 Sales Enablement Solution
L021 Sales Performance Management Solution
L022 Sales Training Solution of the Year

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M. Solution Provider and Professional Services Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one most important achievement that is being nominated)
  • One Most Important Achievement (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

M001 Customer Service (or Contact Center) Consulting of the Year
M002 Customer Service (or Contact Center) Outsourcing Provider of the Year
M003 Customer Service (or Contact Center) Training of the Year
M004 Executive or Management Training of the Year
M005 Incentive, Rewards, or Recognition Provider of the Year
M006 Lead Generation Outsourcing Provider of the Year
M007 Professional Services Achievement of the Year
M008 Professional Services Outstanding Performance of the Year
M009 Professional Services Team of the Year
M010 Sales Consulting of the Year
M011 Sales or Customer Service Solutions Technology Partner of the Year
M012 Sales Outsourcing Provider of the Year
M013 Sales Training Practice of the Year

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N. Milestone | Sales, Customer Service, Business Development, and Professional Services Awards Categories Group

Information to be submitted online for entries in this category:

  • Select a category
  • Entry Title (this could be same as one milesotone that is being nominated)
  • One Milestone (in 10 words or less)
  • Who is being recognized for this nomination? Choose here one of these: “An individual” or A group of people” and list all the names. If no person/people being recognized then select “No one in particular”.
  • Nominated Company-Organization
  • City, State/Province, and Country where this company-organization is based
  • You may submit either “an essay of 650 words” or “a video of 5 minutes” that explains the nominated achievements. It’s not necessary to submit both options. The video and submitted content must be in English only.
  • Summarize in not more than 3 bulleted points why this nomination deserves recognition.
  • Nominated Company-Organization’s Website URL
  • Optional but highly recommended. Maximum of 10 website URLs and 10 attachments can be added as supporting content and material.

N002 Milestone of the Year | Customer Service & Support
N003 Milestone of the Year | Customer Success
N004 Milestone of the Year | Business Development
N005 Milestone of the Year | Professional Services

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